Last updated: August 13, 2026
Made-to-order products
ShukuLab canvas totes are printed after purchase. We do not accept returns or exchanges for a change of mind, design preference, or an address entered incorrectly at checkout. Please review the product photos, fixed 15 × 16 inch size, quantity, and delivery address before ordering.
Damaged, defective, misprinted, or incorrect items
If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. Use our contact form and include your order number and a clear description of the issue. We will reply with instructions for providing photos when needed.
After review, an eligible issue will be resolved with a replacement or refund. A return is normally not required for a confirmed production defect unless we specifically instruct you otherwise.
Cancellations and changes
Contact us as soon as possible to request a cancellation or change. Once production begins, a cancellation or change cannot be guaranteed.
Shipping delays and unavailable orders
If we cannot ship within the time stated at checkout, we will provide a revised date and the option to accept the delay or cancel the unshipped order for a refund. If an order cannot be fulfilled, it will be canceled and refunded.
Refund timing
Approved refunds are sent to the original payment method. The time for the credit to appear depends on your bank or payment provider.
Contact
For an order issue, use the ShukuLab contact form. Do not send products to an address without receiving return instructions from us first.